Winbox 02 Terms & Conditions – Platform Usage Guide for Malaysian Players

To register and use the winbox 02 platform, you must meet all of the following eligibility requirements without exception:

• You at least 18 years of age at the time of registration and throughout your use of any winbox 02 service.
• You are registering as a private individual on your own behalf, and not as a representative of any organisation, company, or third party.
• You are located in a region or jurisdiction that does not prohibit the use of online gambling platforms such as winbox 02.
• You are not currently on a self-exclusion list from any gambling platform in Malaysia.
• You must not use a VPN, proxy, or any location-masking software to access winbox 02 in order to circumvent regional restrictions.

Winbox 02 takes the protection of minors from gambling seriously. Parents and guardians are encouraged to use parental control software to prevent unauthorised access to this platform by children.

Each individual is only permitted to hold one (1) account only on the winbox 02 platform. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts without any refund of remaining balances.

During registration, you are required to provide complete, accurate, and truthful information, including:

• Full name as per your MyKad or valid passport
• An active Malaysian mobile number registered in your name
• A valid and active email address
• Exact date of birth

You are solely responsible for maintaining the confidentiality of your account password. Winbox 02 will not be held liable for any losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

Winbox 02 accepts deposits in Malaysian Ringgit (RM) only. All amounts are displayed and processed in RM. We do not accept any foreign currency.

Accepted Deposit Methods:

• Touch 'n Go eWallet
• DuitNow (Instant Transfer)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX – Maybank2u, CIMB Clicks, Bank Islam, Hong Leong Bank, and other local Malaysian banks

Deposit Limits: The minimum deposit is RM 20 per transaction. The maximum limit depends on your chosen payment method and account verification level. Deposited funds are typically credited to your winbox 02 account within 1 to 2 minutes.

Withdrawals: The minimum withdrawal amount is RM 50. Withdrawal requests that meet all requirements will be processed within 2 to 24 business hours. Winbox 02 reserves the right to request identity verification documents before approving a withdrawal, particularly for large amounts or accounts that have not been fully verified.

Winbox 02 offers a variety of bonuses and promotions for both new and existing members. Each bonus is subject to specific conditions as stated in the relevant promotion terms. The following general principles apply to all bonuses:

• Wagering Requirement: All bonuses are subject to wagering requirements (rollover) before any withdrawal can be made. The rollover ratio is stated in each promotion's terms. For example, a RM 100 bonus with a 10x rollover means you must place bets totalling RM 1,000 before withdrawing the bonus funds.
• Validity Period: Every bonus has a limited validity period. Any bonus not used within the specified timeframe will expire automatically.
• Betting Limits: When using bonus funds, the maximum bet limit is RM 50 per round / match unless otherwise stated.
• Eligible Games: Not all games contribute equally towards rollover requirements. Slots typically contribute 100%, while baccarat and blackjack may contribute at a lower rate.

All games available on the winbox 02 platform — including slots, Live Casino (baccarat, blackjack, roulette), progressive jackpots, and virtual sports — are operated in accordance with international industry-standard rules. Key rules to be aware of include:

• All games use a Random Number Generator (RNG) that has been certified by independent auditing bodies. Game outcomes are random and cannot be manipulated by any party, including winbox 02.
• Any technical interruption during an active round — such as loss of internet connection — does not void bets that have already been placed. The outcome of rounds completed on our servers is final.
• Winbox 02 reserves the right to void any round or bet where a significant technical error has occurred that affects the game outcome. Stakes will be fully refunded in such instances.
• The use of automation software (bots), betting assistance software, or any method deemed fraudulent is strictly prohibited and may result in account closure and forfeiture of all winnings.

For live casino games such as baccarat and blackjack on winbox 02, the dealer's decision is final. Any dispute regarding a game outcome must be submitted to the customer support team within 24 hours of the relevant round ending.

The winbox 02 Sports Betting platform covers more than 85 leagues and sporting competitions worldwide, including the Malaysia Super League, EPL, La Liga, Bundesliga, UEFA Champions League, international badminton, and e-sports.

• Odds: All displayed odds are in decimal format. Odds may change until a bet is confirmed. Confirmed bets cannot be amended or cancelled.
• Live (In-Play) Betting: Winbox 02 offers live betting while matches are in progress. Odds for live bets change in real time and may differ from pre-match odds.
• Betting Limits: Minimum and maximum bet limits vary by bet type, league, and match. These limits are displayed at the time of placing a bet.
• Postponed or Cancelled Matches: If a match is suspended before 90 minutes have elapsed (for football) and is not resumed within 12 hours, all bets placed on that match will be voided and stakes fully refunded.
• Score Settlement: Winbox 02 uses recognised sports news sources to determine final results. In the event of any discrepancy, the source designated by winbox 02 shall be final.

Winbox 02 is committed to protecting the privacy and security of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Key principles we adhere to:

• Your personal data is collected solely for the purposes stated — including identity verification, transaction processing, service communications, and improving your user experience.
• We use 256-bit SSL encryption for all communications between your device and winbox 02 servers.
• Your data will not be sold, rented, or shared with third parties for marketing purposes without your consent.
• You have the right to request access to your personal data, request correction of inaccurate data, or request deletion of your data, subject to applicable legal requirements.

For more information on how winbox 02 handles your personal data, please review our Privacy Policy our complete one.

Winbox 02 believes that gambling should remain a form of entertainment, not a source of financial hardship or mental stress. We provide the following tools to help you play responsibly:

• Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Cap the total amount you can lose within a set period.
• Session Time Limit: Set a time limit for each gaming session with automatic reminders.
• Cooling-Off Period: Take a break from the platform for 24 hours, 7 days, or 30 days — your choice.
• Self-Exclusion: Exclude yourself from the winbox 02 platform for a period of 6 months, 1 year, or permanently.

If you or someone you know is experiencing gambling-related issues, please contact the winbox 02 support team or visit our Responsible Gaming us for guidance and support resources.

Winbox 02 reserves the right to suspend or close any member's account, with or without prior notice, in the event of:

• Confirmation that the member is under 18 years of age
• Registration of multiple accounts by the same individual
• Use of false information or deception during registration
• Attempts to manipulate the gaming system, exploit bugs, or use unauthorised third-party software
• Bonus abuse, including two-way betting or coordinating with other accounts
• Money laundering activities or transactions suspected to be unlawful
• Breach of any provision under these Terms & Conditions

You may also close your own account at any time by contacting the winbox 02 support team. Prior to closure, all active bets will be settled and any eligible balance will be returned via your original payment method.

Winbox 02 and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, consequential, or punitive losses arising from:

• Access to or inability to access the winbox 02 platform
• Technical disruptions, unscheduled platform suspension or shutdown
• Any errors, omissions, or inaccuracies in platform content
• Unauthorised access to your account resulting from your own negligence
• Betting losses incurred during the use of the platform

Winbox 02 reserves the right to modify these Terms & Conditions at any time. Members will be notified of significant changes via their registered email or in-platform notification at least 7 days before the changes take effect. Minor technical or grammatical updates may be made without a separate notice.

Your continued use of the winbox 02 platform after the effective date of any terms changes constitutes your acceptance of the revised terms. If you do not agree with any changes, you are entitled to close your account before the effective date.

It is your responsibility to review this Terms & Conditions page periodically to ensure you are always aware of the latest provisions applicable to your use of the winbox 02 platform.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the winbox 02 team through the following channels:

• Email: support@winbox02.ws
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• WhatsApp: Check the latest number in the "Contact Us" section on the platform

Winbox 02's Malay-speaking support team is available to assist you at all times. We are committed to responding to all enquiries within 24 business hours.

This document was last updated on 1 January 2026. Any earlier versions are invalid and superseded in their entirety by this version.