Your privacy is not merely a legal obligation for us — it is the foundation of trust that defines the relationship between winbox 02 and Malaysian players. This document transparently explains how we collect, use, store, and protect your personal data.
This Privacy Policy ("Policy") is the official statement of winbox 02 ("we", "Platform") regarding how we handle the personal data of users ("you", "Player") who access the website winbox02.ws and all related services. This Policy has been prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. By using the winbox 02 platform, you acknowledge that you have read and understood this Privacy Policy.
Winbox 02 is an online Sports Betting and casino platform serving Malaysian players. We understand that when you share personal information with us — whether during registration, when making a deposit via Touch 'n Go eWallet or DuitNow, or simply while browsing our platform — you are placing your trust in us to handle it responsibly.
That trust, we take seriously. This Privacy Policy is written in plain, straightforward language — not convoluted legal jargon — so you know exactly what happens to your information at winbox 02. Every word here reflects our actual practices, not just a formal statement.
Data Protection Officer: Winbox 02 has appointed a Data Protection Officer responsible for ensuring compliance with the PDPA 2010. For privacy-related enquiries, please contact: privacy@winbox02.ws
Winbox 02 collects your personal data through various touchpoints — account registration, platform usage, financial transactions, and communications with our team. Below are the categories of data we collect:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, MyKad / passport number | Registration form, KYC process |
| Relationship | Malaysian phone number, email address | Registration, customer service communications |
| Financial | Payment methods (Touch 'n Go, DuitNow, GrabPay, FPX), RM transaction history | Deposit & withdrawal process |
| Technical | IP address, device type, web browser, operating system | Automatically collected during platform use |
| Usage | Game history, bets placed, login times, game preferences | Automatically collected during gaming activity |
| Communications | Live chat transcripts, emails, WhatsApp messages to support | Interactions with the winbox 02 team |
We does not collect sensitive data such as health information, political views, religious beliefs, or biometric data unless required by law for specific identity verification purposes.
The data we collect is used solely for legitimate, clearly stated purposes. Winbox 02 uses your personal data for the following:
Marketing Controls: You may opt out of marketing communications from winbox 02 at any time by clicking the "unsubscribe" link in our emails or by contacting our support team.
Winbox 02 only processes your personal data on a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA):
Winbox 02 does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, we do share certain data with selected third parties in the following circumstances:
Data Processing Agreement: All third parties that share data with winbox 02 are bound by strict data protection agreements. They are not permitted to use your data for any purpose other than what has been agreed with us.
Winbox 02 continuously invests in security infrastructure to keep your personal data protected at all times. Our technical and organisational security measures include:
While we take all reasonable steps to protect your data, no system can guarantee absolute security. You also play an important role — never share your winbox 02 account password with anyone.
Winbox 02 retains your personal data only for as long as necessary to fulfil the stated purposes, or as required by Malaysian law. The following are our general data retention guidelines:
Once the retention period expires, winbox 02 will securely delete or anonymise your personal data in accordance with established procedures.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by Winbox 02. You may exercise any of these rights by contacting us at privacy@winbox02.ws.
Winbox 02 uses cookies and similar technologies to enhance your experience on the platform. Here are the types of cookies we use:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
wb_session |
Maintaining your login session on winbox 02 | Session | |
wb_pref |
Saving your language preference and display settings | 1 year | |
wb_analytics |
Platform usage analytics (anonymised data) | 6 months | |
wb_security |
CSRF protection and security validation | Session | |
wb_mktg |
Personalising winbox 02 offers and promotions | 30 days |
You can manage your cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the winbox 02 platform. Analytics and preference cookies can be disabled without affecting your gaming experience.
Your personal data is primarily stored and processed in Malaysia. In certain cases where data needs to be transferred outside Malaysia — for example, to game software provider servers or international cloud services — winbox 02 ensures that such transfers are carried out securely and in compliance with Malaysian law, through:
The winbox 02 platform is strictly for individuals aged 18 and above. We do not knowingly collect, use or store the personal data of anyone under 18. Should we discover that personal data of an individual under 18 has been collected, we will immediately take the following steps:
We encourage parents and guardians to use parental control software and to speak with their children about the risks of accessing online gambling platforms.
Winbox 02 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. You will be notified of significant amendments through:
Your continued use of the winbox 02 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree, you have the right to close your account and request deletion of your data.
For any enquiries, requests, or complaints regarding your privacy and personal data protection at winbox 02, please contact our Data Protection Officer through the following channels:
Response Time: Winbox 02 is committed to responding to all privacy-related enquiries within 30 working days from the date of receipt. For complex complaints, we may require additional time but will keep you updated on the progress of your case.
If you are dissatisfied with how we have handled your privacy complaint, you have the right to refer the matter to Department of Personal Data Protection (JPDP) under the Ministry of Communications Malaysia.
As a Malaysian user, you hold the following rights under PDPA 2010 — winbox 02 respects and upholds all of them
You have the right to request a copy of the personal data we hold about you. Submit your request to privacy@winbox02.ws and we will respond within 30 days.
If your data is inaccurate or incomplete, you have the right to request a correction. Contact the winbox 02 support team or update it directly in your profile settings.
Under certain circumstances, you may request that we delete your personal data. Please note that we may need to retain some data to comply with Malaysian law.
You have the right to object to the processing of your data for direct marketing purposes. Simply click "unsubscribe" in our emails or contact winbox 02 support to stop marketing communications.
For consent-based processing, you may withdraw your consent at any time. Withdrawal does not affect the validity of processing carried out prior to the withdrawal.
If you are dissatisfied with how winbox 02 handles your data, you may lodge a complaint with the Department of Personal Data Protection (PDPD) Malaysia.
Six layers of protection to keep your data secure at every level
All data transmitted between your device and winbox 02 servers is encrypted with 256-bit SSL. This means that even if someone intercepts the data, they cannot read it without the correct encryption key.
SSL 256-bit · TLS 1.3Our rigorous KYC (Know Your Customer) process ensures that only the verified account holder can access the account and perform MYR transactions, protecting you against unauthorised use by third parties.
MyKad · KYC · 2FAYour personal data is stored in encrypted databases with strict access controls in place. We apply a "minimum necessary" principle — only staff who genuinely require access to specific data are permitted to do so.
Access Controls · DB EncryptionWinbox 02's automated threat detection system monitors the platform for suspicious activity in real time. Any anomaly detected is acted upon immediately by our security team.
IDS/IPS · SIEM · 24/7Winbox 02 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Our Data Protection Officer ensures that all processes and policies consistently meet current legal requirements.
PDPA 2010 · Fully CompliantWinbox 02's most important commitment: we have never and will never sell, rent, or trade your personal data to advertisers or third-party marketing companies. Your data belongs to you.
Zero Data Selling · TransparentRegister with winbox 02 today and enjoy the best Sports Betting and Live Casino experience in Malaysia — with the assurance that your privacy and data security are our top priority.
Minimum deposit RM 20 · Touch 'n Go · DuitNow · GrabPay · FPX · Age 18+ only